Overview

Faulty, Not as Described, or Damaged Goods:
Please contact us if any of these issues occur. We will be happy to offer a replacement item if available or a refund.

We may request a return of the damaged items. In this case a shipping label will be provided free of charge.

Changing Your Mind
You have a 14-day period starting the day after you receive the goods in which you may cancel your order for any reason.

To be eligible for a full refund items must be returned in unused and undamaged condition.

In this case you will bear the costs of the return postage. However, we will refund any original postage charges made.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us at {email} for questions related to refunds and returns.